We maintain a procedure for handling complaints by clients which is designed to ensure that complaints are dealt with promptly and fairly.
Clients are encouraged in the first instance to bring up any problems or complaints directly with the solicitor or author who they are dealing with. If they feel that they are unable to do this then complaints should be raised with the General Manager.
Depending on the nature of the complaint the General Manager will respond and attempt to resolve the complaint. The General Manager may refer the complaint to an independent Partner or lawyer within Malley & Co. This person will review the matter objectively and respond to either the General Manager or directly with the client and seek resolution.
The law society also maintains a complaints service and clients are able to make a complaint to that service. The contact details are as follows:
- 0800 261 801